Terms of service

These Terms of Service (“Terms”) govern your use of neuutroogena.shop and any purchase you make from Neutrogena (Neutrogena Retail LLC, “we,” “us,” or “our”). By accessing the Site or placing an order, you agree to these Terms.

Eligibility & Accounts

You must be at least the age of majority in your state of residence to place an order. If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account.

Products & Availability

We make reasonable efforts to display our products, including colors and descriptions, accurately. Actual product appearance may vary. Products are subject to availability, and we may limit quantities or discontinue any product at any time.

Pricing & Promotions

All prices are shown in U.S. dollars and are subject to change without notice. Promotional pricing (including limited-time discounts) applies only while the promotion is active and cannot be combined unless stated. In the event of an obvious pricing error, we reserve the right to cancel affected orders and issue a full refund.

Orders & Payment

Your order is an offer to purchase. We may accept or decline any order and may cancel an order after it is placed (for example, due to suspected fraud, product unavailability, or a pricing error). Payment is charged at checkout through our secure payment providers.

Shipping, Returns & Refunds

Shipping and delivery are described in our Shipping Policy. Returns and refunds are described in our Refund Policy. Those policies are incorporated into these Terms.

Acceptable Use

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, or to infringe the rights of others.

Intellectual Property

All content on the Site, including text, graphics, logos, and images, is protected by intellectual property laws and may not be copied or used without permission of the respective owner.

Product Use Disclaimer

Our products are cosmetic and personal-care items. Always read and follow the product label and directions. If you have a known allergy or skin condition, consult a healthcare professional before use. Statements about products have not been evaluated to diagnose, treat, cure, or prevent any disease.

Disclaimers & Limitation of Liability

The Site and products are provided “as is” to the fullest extent permitted by law. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products; our total liability will not exceed the amount you paid for the product at issue.

Governing Law

These Terms are governed by the laws of the United States and the state in which we operate, without regard to conflict-of-law rules.

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page.

Contact Us

Questions about these Terms? Email us at support@neuutroogena.shop.