Privacy policy
This Privacy Policy explains how Neutrogena (Neutrogena Retail LLC, “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from neuutroogena.shop (the “Site”). By using the Site, you agree to the practices described here.
Information We Collect
We collect information you provide directly and information collected automatically when you use the Site:
- Order & account information — name, shipping and billing address, email address, phone number, and order details you provide at checkout.
- Payment information — processed securely by Shopify and our payment providers. We do not store full card numbers on our servers.
- Usage & device information — IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies to operate and improve the Site.
How We Use Your Information
- To process, fulfill, and deliver your orders and send order confirmations and shipping updates.
- To provide customer support and respond to your questions or requests.
- To detect and prevent fraud and to keep the Site secure.
- To improve our products, Site, and shopping experience, and—where you have opted in—to send marketing communications you can unsubscribe from at any time.
- To comply with legal obligations.
How We Share Your Information
We share personal information only as needed to run our store: with service providers who process payments, ship orders, host the Site, and provide analytics on our behalf; with authorities when required by law; and in connection with a business transfer. We do not sell your personal information.
Cookies
We use cookies and similar technologies to remember your cart, understand how the Site is used, and improve performance. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of marketing, and to opt out of the “sale” or “sharing” of personal information. To exercise any of these rights, contact us at support@neuutroogena.shop. We will respond in accordance with applicable law.
Data Retention & Security
We retain personal information for as long as needed to fulfill the purposes described here and to meet legal, accounting, or reporting requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the Internet is completely secure.
Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page.
Contact Us
Questions about this Privacy Policy? Email us at support@neuutroogena.shop.